Middle Ages Helpdesk Support

Thanks to my wife, Karen for alerting me to the following.



I especially liked the customer's comment about how he preferred the scroll.

Let's take some lessons from this:

1. Notice that the customer did not know why he now had to use a book? How many times have you come across systems users who had no idea why a change was being made or what the benefits were supposed to be?
2. Obviously whatever "book training" was given, there was no post training assessment to see whether the customer understood how to use it.
3. In the Middle Ages, just like today, it seems we still believe that Helpdesk "training by exception" is the way to support systems. Obviously in the Middle Ages they didn't believe in local (business side) subject matter experts.

Enjoy.