Open for Business?

Are you "open" for business?

I'm not talking about unlocking the door and turning on the lights. I'm talking about attitude.

Open - as in honest, transparent, authentic. Do you communicate to your customers without pretense? Does your "personality" come through? Or do you sound (and act) like a big corporate entity, absent emotion and passion for what you do?

Open - as in receptive to new ideas, processes, opportunities from both your staff and your customers.

Open - as objective about your performance, markets and customers. Honest with yourself about shortcomings and failures.

Open - as embracing workforce diversity. Leveraging cross cultural work experiences and ideas to the benefit of your company.

Open - as in (open books), sharing results with your staff - helping them own responsibility for the success of your business.

Open - to criticism, when something goes wrong. Or do you hide behind policies, procedures or assigning blame?

Open with partners and suppliers. Working towards win/win outcomes, better (mutual) supply chain performance, not simply better pricing.